Managed Services

What are Managed Services

Defined IT support services for a fixed monthly cost

What does a Managed Service provide

  • Real-time monitoring and alerting of systems – e.g. memory, CPU , disk usage 
  • Preventive maintenance – e.g. defragmentation, removal of temp files 
  • Anti Malware management and monitoring 
  • Performance monitoring 
  • System Administration 
  • Backup management and monitoring 
  • Regular reporting

Why use a Managed Service

  • Defined service for a known cost 
  • Reduces risk of system down time 
  • Constant monitoring of system performance 
  • Anti Malware management 
  • Review of equipment 
  • Problems identified and action taken before failure 
  • Keeping system software up-to-date 
  • Allows you, and your staff, to concentrate on running your business and not on IT 

By using Managed Services you get

  • A single point of contact for all IT issues, we know your users, systems and processes 
  • Reduced risk 
  • Know costs 
  • Better value from IT

Managed Service Plans

Protection Package

  • 24 x 7 monitoring and alerting
  • Automated preventative maintenance
  • Webroot SecureAnywhere anti-virus
  • Patch management
  • Monthly reporting

Basic MSP

  • Protection Package for up to 5 workstations
  • 10 hours general support and requests (remote or on-site)
  • Quarterly site visits to check network equipment
  • Billed monthly

Standard MSP

  • Protection Package for up to 10 workstations
  • 15 hours general support and request (remote or on-site)
  • Quarterly site visits to check on network equipment
  • Billed monthly

Premium MSP

  • Protection Package for up to 15 workstations
  • 20 hours general support and request (remote or on-site)
  • Quarterly site visits to check on network equipment
  • Billed monthly

Support Hours

Support hours can be purchased in 10, 15 or 20 hour blocks.

Custom MSP

Would you like something a bit different?  We can tailor a Managed Service Plan to suit your specific needs.

MSPs can be combined with Office 365 and / or a Backup & Recovery System.


Contact us to arrange a site visit to discuss.

for more information contact

Computer Troubleshooters - Norwood

CT Business Solutions

(08) 7222 7180

Hours

Mon

9:00 am – 5:00 pm

Tue

9:00 am – 5:00 pm

Wed

9:00 am – 5:00 pm

Thu

9:00 am – 5:00 pm

Fri

9:00 am – 5:00 pm

Sat

Closed

Sun

Closed

Monday - Friday: 8:30am - 5pm

Saturday: By appointment

Sunday: Closed


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